Overview

About the company

SYNLAB is a basic provider in many national healthcare systems, and a leading provider of laboratory diagnostic services in Europe in the pharmaceutical, environment, hygiene, veterinary, food and product sectors. We are present in more than 40 countries on 4 continents and our SYNLAB team has more than 20,000 employees.

In order to help with the impact of current global pandemic, we have developed a new service for our clients – Back to Work, through which we are helping big international corporations, sports associations and public institutions in bringing their employees back to work in a safe manner.

 

About the role

With the growing demand for such services, we are looking for a working student to support the existing team in the position of IT Helpdesk support (m/f/d).

  • The main task would be supporting the process through ticket management and problem solving in relations to the tools used and the processes around them.
  • Fluency in English is a must, knowledge of other language(s) is welcome, since the overall helpdesk team and the clients are international.
  • The candidate should feel very comfortable in oral and written business communication, as well as being comfortable with being exposed to a high number of external clients.
  • Good command of Excel and inclination towards IT is desirable.
  • Previous experience in helpdesk positions would be beneficial.
  • Willingness to work mainly on weekends is a must. We already have a team that is covering the helpdesk during the week and we need additional colleagues to support on Saturday and Sunday.

 

Requirements

  • Mostly weekends but also like 1 or 2 days during the week or in alignment in case someone else goes on holidays.
  • 20 hours internship per week
  • German speakers will be a huge plus & English is mandatory
  • 6 months – 1 year internship
  • Paid internship: 8-10€/hour
Sector del empleo:
Farmacéutica
Requisitos · Experiencia mínima:
Sin experiencia
Requisitos · Idiomas:
  • Alemán
  • Inglés
  • Requisitos · Habilidades:
  • Analítico
  • Comunicación
  • Escucha activa
  • Servicio al cliente
  • Trabajo remoto
  • Requisitos · Lenguajes de programación:
  • C#
  • SQL
  • Requisitos · Entornos:
  • Power BI
  • SAP